Tuesday, September 15, 2009

How can I reach Customer Service at Junonia

Dear Ms. Kelly,
I am a long time Junonia customer. I love your products and feel you fill a very important niche for the active size 14 and up woman. I am an evangelist for your brand telling others about the quality products you can't find anywhere else.

However, I am writing to express some dissatisfaction with the inability to contact someone in customer service via e-mail. I attempted to contact you through your Twitter account as well. So I am left only with the option of calling your customer service which is not my preferred way to communicate.

Please consider reinstating an email contact for customer service.

Dear Alice,
You, the customer, are right! We will be bringing back customer service via e-mail on the website soon. We are very proud of our customer service, and we always stand behind our products.

Frankly, e-mail is a difficult animal and actually we have found in many cases, it takes longer to resolve issues by e-mail than a direct phone call. That's because our representatives are empowered to take action immediately, so there is no back-and-forth or transferring for approvals in nearly all cases. We think our phone representatives are at the top of their game.

So the quickest way to contact us is to call us 24 hours a day at 1-800-JUNONIA. Not only can our representatives help with any service issues, they are great resources for ideas on what things go together, and helping you find what you want at the best possible price. Looking for an old favorite or want to know what else is in your favorite fabrics? Starting a new activity and wondering what outfits are designed specifically for that activity? Give them a challenge! They love to come up with solutions.

Technology keeps advancing at an amazing pace, and Junonia customers are at the forefront. So please keep watching your e-mails from us. We'll announce any changes there first. We want to make sure that whatever we do on the web is as good as our trusted, friendly phone service. To sign up for our e-mails, click www.junonia.com/emaillist.htm

Thanks so much for writing. I really appreciate it!
Best Wishes,
Anne Kelly
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